Hamilton County Express
Janus Developmental Services, Inc. operates Hamilton County Express providing on demand public transportation for Hamilton County. Hamilton County Express (HCE) utilizes a fleet of accessible vehicles in providing transportation to the public, including individuals who are mobility device users and require the use of a wheelchair lift or ramp to enter and exit the vehicles.
Re-loadable Fare Cards with unique I.D. numbers are now available for all HCE riders who prefer a non-cash option to ride on HCE vehicles. These cards replace the previous 10-trip passes that riders would purchase. Initial purchase price for the re-loadable fare cards is $30.00. Cards may be purchased from the driver. When the rider boards the bus, the driver will scan the card (which will deduct $3.00 for the trip) and provide the rider with a card balance. A rider can re-load value to their card at any time on an HCE bus, by providing the driver the amount by cash or check.
Hamilton County Express days and hours of service are:
Monday through Friday, 6:00 a.m. to 6:00 p.m., and
Saturdays from 7:00 a.m. to 3:00 p.m.
Fares are: $3.00 one-way. Re-loadable fare cards are also available for $30.00.
The exact fare amount is required for the farebox, as the driver does not carry cash and cannot make change. All fares must be paid at the time of pick-up. Re-loadable fare cards may be purchased from the driver or at Janus Developmental Services Inc. offices located at 1555 Westfield Road, Noblesville, IN.
Hamilton County Express (HCE) is a shared ride on demand public transit service providing transportation within the boundaries of Hamilton County, IN. Transportation is provided on a first come, first served basis based on availability. HCE will schedule ride requests up to two weeks in advance based on availability. Limited same day trip requests may be provided based on availability.
All ride requests must be made through the HCE reservation line at (317) 773-2688 or TTY 800-743-3333. HCE Reservations lines are open Monday through Friday between the hours of 8:00 a.m. and 4:00 p.m.
Please download the Hamilton County Express Rider’s Guide (to the right) for more information.
Hamilton County Transportation Advisory Committee (TAC) is represented by transportation providers, service providers, and officials in Hamilton County to share and collaborate on transportation service efforts to facilitate service coordination opportunities and share best practices. Participation in regional TAC meetings is a requirement for accessing federal funding resources. The Hamilton County TAC meets quarterly, and the 2024 meetings are listed below. All meetings begin at 9:00 a.m., and are held at Janus Developmental Services, Inc. 1555 Westfield Road in Noblesville. RSVP to Roscoe Brown at 317-773-8771 or firstname.lastname@example.org
Thursday, March 28, 2024
Thursday, June 27, 2023
Thursday September 26, 2024
Thursday, December 19, 2024
RSVP to Roscoe Brown at 317-773-8781 or email@example.com
All meetings will be held at Janus Developmental Services.
Title VI of the Civil Rights Act
Janus Developmental Services, Inc. dba Hamilton County Express operates its programs and services without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Janus Developmental Services, Inc. dba Hamilton County Express.
For more information on the Janus Developmental Services, Inc. dba Hamilton County Express civil rights program, and the procedures to file a complaint, contact 317-773-8781 (TTY 800-743-3333); email firstname.lastname@example.org; or visit our administrative office at 1555 Westfield Road, Noblesville, IN 46062.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
If information is needed in another language, contact 317-773-8781 extension 131. Si se necesita informacion en otro idioma de contacto, 317-773-8781.
Click here for the Title VI Complaint Form.
Janus Developmental Services, Inc. dba Hamilton County Express is committed to providing equal access and opportunity to qualified individuals with disabilities. Hamilton County Express (HCE) recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures. A reasonable modification is a change or exception to a policy, practice or procedure that allows disabled individuals to have equal access to programs, services and activities. HCE will make reasonable modifications to policies, practices and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:
- Making the accommodation would fundamentally alter the nature of the public transportation service.
- Making the accommodation would create a direct threat to the health or safety of other passengers.
- The individual with a disability is able to fully use HCE without the accommodation being made.
Whenever feasible, HCE requests that individuals make such requests for modifications before HCE is expected to provide the modified service. To request a reasonable modification or obtain more information, contact 317-773-8781 (TTY 800-743-3333) and ask to speak to the Transportation Manager, email email@example.com or write to or visit our administrative office at Janus Developmental Services, 1555 Westfield Road, Noblesville, IN 46062.
HCE will process requests and then provide modifications, where appropriate, in as short a time frame as reasonably possible. As soon as deciding about providing a modification, HCE will immediately communicate the decision to the individual. HCE will issue a notification of the decision in writing.
Any person who believes they have been discriminated against in obtaining a reasonable modification may file a complaint by completing and submitting a HCE Reasonable Modification Complaint Form. HCE investigates complaints received no more than 30 days after receipt. After HCE investigates the complaint, a decision will be rendered in writing to the complainant. If a complainant disagrees with the decision of HCE, an opportunity to appeal the decision may be pursued provided the complainant files notice of appeal within 21 days of HCE’s initial decision. In the event of appeal, the complainant will be granted all due process, including the ability to present additional evidence, present the case in person during an appeal hearing, and to be represented by counsel.
REQUEST FOR DBE SUBCONTRACTORS & SUPPLIES
Hamilton County Express is requesting quotes from all qualified Disadvantaged Business Enterprises for the following types of services: Audit services, Employee Screenings and Drug Tests, CPR & First Aid Training, Employee Background Checks, Janitorial Services, Office Supplies, COVID Spraying, Gas Services, Office Phone Services, Pest/Rodent Control, Mat Services, Trash Services, Carpet Cleaning, Gas and Oil Suppliers for Buses, Uniform Services, Bus Repairs and Maintenance, Bus Parts and Supplies, IT Services, Printing and Advertising, and Insurance.
If you are interested in quoting, please send an email to Kim Loeffler: firstname.lastname@example.org, or call: 317-773-8781